Remembering ‘bad news’ consultations: An evaluation of tape‐recorded consultations

Two groups of women with a diagnosis of breast cancer were interviewed by a consultant surgeon. The consultation was recorded and one group of women were allowed to take the tape away and make reference to it during the preoperative period. Provision of tapes was found to enhance patients' understanding of their treatment and resulted in fewer visits to their general practitioners. Use of tapes did not, however, reduce psychological morbidity. The study also indicated that partners experience comparable degrees of psychological morbidity and that women who undergo wide local excisions remain significantly more anxious postoperatively than women who have mastectomies.