Opinions of emergency service nurses about their working environment in terms of occupational social work: A qualitative study

This study examined the working environment of emergency nurses in Türkiye from an occupational social work perspective. A descriptive phenomenological design was used. In-depth, semi-structured interviews were conducted with ten nurses working at a provincial public hospital. Data were analyzed using Colaizzi’s seven-step method, with MAXQDA used to support data management and analysis. The analysis revealed six main themes: (1) organizational and work-process factors making work difficult, (2) external factors making work difficult, (3) health problems, (4) negative effects on social and family life, (5) coping methods, and (6) suggested solutions. Participants described heavy workloads, inadequate staffing, managerial problems, communication difficulties, exposure to violence, and insufficient organizational support. These working conditions were associated with physical and psychological difficulties as well as disruptions in social and family life. Participants used various coping methods, including peer support, hobbies, professional meaning, and emotional distancing. Their suggestions focused on psychological support, improved communication, safer working conditions, greater institutional responsiveness, and participation in organizational decision-making. Interpreted through an occupational social work lens, the findings highlight the interconnected nature of emergency nurses’ work, health, and social lives and point to the potential value of multilevel workplace interventions.