The Evolution and Application of Assessment Strategies at the University of Colorado Health Sciences Center

Librarians at the University of Colorado Health Sciences Center (UCHSC) began collecting user survey data in 1984. Over time, surveys have been modified to capture new usage patterns as users shifted from walk-in use to remote electronic access of library resources. Taking advantage of the evolution of outcome measurement techniques and new tools, UCHSC librarians have incorporated user feedback into strategic planning and fiscal reallocations. Use of the LibQUAL+(™) survey has confirmed past data and decisions, and points to a clear path for the future. Survey results will drive the physical design and service deployment to be showcased in a new state-of-the-art biomedical library due to open in 2006.