Tourist Accommodation Facilities, Comfort and Satisfaction: Evidence From Tahir Guest Palace, Kano, Nigeria

This study examined how tourist accommodation facilities enhance guest comfort and satisfaction at Tahir Guest Palace, Kano. A quantitative survey research design was adopted, and data were collected from 30 tourists using a structured questionnaire. The data were analyzed using frequencies, percentages, mean scores, Pearson Product-Moment Correlation, and linear regression analysis at the 0.05 level of significance. The descriptive findings revealed high levels of perceived comfort and satisfaction, with mean scores of 4.32 and 4.24, respectively, while the overall mean score was 4.17, indicating a generally high level of satisfaction. The results further showed that 85.3% of the responses across the study variables were positive, while 9.7% were negative. However, the Pearson correlation analysis indicated a moderate negative relationship between the aggregated comfort and satisfaction item scores (r = −0.509, p = 0.133), which was not statistically significant at the 0.05 level. Similarly, the regression analysis showed that comfort explained 25.9% of the variance in satisfaction (R² = 0.259), but the model was not statistically significant (p = 0.133). The findings suggest that although guests generally perceived the accommodation facilities positively, factors beyond basic comfort facilities may also influence overall satisfaction. The study recommends continuous investment in facility maintenance, reliable utilities, service quality, and context-specific innovations that align with guests' cultural expectations to sustain competitiveness in the hospitality sector in Northern Nigeria.