Effects of Diversity and Inclusion Initiative on Organisational Performance: Evidence From Guaranty Trust Bank Plc, Abuja, FCT

The phenomenon of diversity has not been given due attention by corporate organizations in Nigeria largely due to a seeming corporate culture that is partly characterized by socio-political patronage of people in authority, particularly in human resource procurement and administration. Nevertheless, indigenous corporate organizations with a global focus are beginning to give attention to this management challenge. However, the study tends to investigate the effects of diversity and inclusion initiative on Guaranty Trust Bank performance. In addition, it identified certain factors which contribute to the increase in organizational performance. Case study method was used in carrying out the research in which a total of 165 copies of questionnaires were distributed out of which 159 copies was returned back to the researcher, hypothesis was tested to guide the study and the responses of this research were numerically quantified, tabulated and analyzed using regression analysis via SPSS application package V 22. The results of this study revealed that Ethnic diversity, Age diversity and Gender diversity are the major factor that can help to increase the set target and service quality of the GTB Abuja, FCT. The findings revealed that the independents variables which are ethnic diversity, Age diversity and Gender diversity are all significant with Dependent variables which is Organizational Performance, the study recommends that the organization should use the various forms of diversity management in order to have a positive effect on the set target and service quality of the organization.