Video Analytics as a Quality and Risk Management Tool in Retail

In this paper implemented in recent years of using risk management, digitalization, and video surveillance tools in quality management at enterprises ensure the quality and safety of products and services. A comparative analysis of video surveillance systems at two food retailers is presented. A problem with video surveillance usue is identified: the lack of a methodology for using accumulated video data to make management decisions minimize quality and safety risks. Directions for improving risk management using additional video surveillance functions are identified. The scientific novelty of this study lies in its refinement of the methodological approach to using video surveillance in quality management to minimize risks in the food retail industry.