Understanding health consumer needs during climate crises: a qualitative analysis

Background As climate-related events, such as floods and bushfires, become more frequent and severe, it is increasingly important to understand health consumers’ needs during these crises. This study explored the lived experiences of Australians who managed a health condition—either their own or as a carer—during climate events. Methods In-depth, one-on-one online interviews were conducted with 20 participants aged 18–80 years living with a range of chronic and acute health conditions. Findings were analysed using inductive thematic analysis. Results Participants faced challenges, including the exacerbation of existing and newly developed health conditions, disruptions to healthcare services and the home environment, as well as knowledge or information barriers, that complicated health condition management. Participants adopted various strategies for these challenges, including self-management practices, accessing social support, leveraging communication channels, and seeking alternative care pathways. Conclusions Clear, accessible communication and consumer preparedness support are critical for maintaining care continuity during climate events. Developing system-level contingency plans for alternative care could ensure care continuity. While digital tools can facilitate access to information, their availability could be limited when infrastructure is disrupted.