The Influence of Work Stress, Abusive Supervision, Role Conflict, and Personality Traits on Employee Performance Mediated by Cyberloafing

The development of information technology and digital transformation in the public sector requires organizations to improve employee effectiveness and productivity. However, easy internet access during working hours may encourage cyberloafing, influenced by individual and organizational factors. This study examines the effects of work stress, abusive supervision, role conflict, and personality traits on cyberloafing and employee performance, as well as the effect of cyberloafing on employee performance among employees of the Directorate General of Sustainable Forest Management, Ministry of Forestry. A quantitative approach was employed using survey data from 245 active employees collected in July 2026 and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that four of nine hypotheses (H1, H2, H4, and H5) were supported. Work stress, abusive supervision, and personality traits increase cyberloafing, while role conflict has an opposite effect. Cyberloafing negatively affects employee performance, whereas the four antecedent factors have no direct effect on performance. The findings highlight the importance of clear work priorities, respectful leadership, discipline, time management, and appropriate internet-use controls to minimize cyberloafing and sustain employee performance.