Impact of Workload Manageability on Vehicle Repair Workers’ Morale and Happiness in Queenstown, South Africa

The vehicle repair businesses are bedevilled by perennial conflict between employers and employees on issues relating to work overload and other contentious general working conditions. This study assessed the impact of workload manageability on the morale and happiness of employees in the vehicle repair businesses in Queenstown, South Africa. This quantitative study used convenience sampling to select both male and female participants. The elements were drawn from purposively designated vehicle repair businesses. The research applied non-parametric statistical analyses, and structural modelling was engaged to confirm data reliability and validity. After a rigorous hypothesis testing, the result of the study revealed that workload manageability had a significant impact on the morale and happiness of employees. Also, workload manageability is being aggravated by work overload, lack of appropriate equipment and machinery, lack of relevant skills, and unfair distribution of work among employees. In conclusion, the study recommends that employee workload must be scientifically determined and there should be a reasonable match between the employees’ skills, experience and pay grade to the volume of work allocated. Lastly, proper equipment and machinery is needed to reduce employee workload and enhance their safety and productivity.