Exploring referring practitioners’ preferences for otolaryngology–head and neck surgery clinical letters

Objectives Effective communication between specialists and primary care providers is important for optimal care. This cross-sectional study explored primary care providers’ preferences for concise versus detailed clinical letters in otolaryngology–head and neck surgery. Methods A survey was sent to primary care providers in Manitoba, Canada, to reflect on their past experiences and review sample concise and detailed letters. Quantitative data were analysed using Wilcoxon matched-pairs signed-rank tests and chi-squared tests. Qualitative responses were thematically analysed. Results Seventy-five percent of respondents (57 incomplete responses, 39 complete) preferred concise letters, citing the readability, inclusion of key information and clear treatment plans. Some participants requested the inclusion of interim recommendations and more comprehensive details. Preferences did not differ by profession ( p < 0.05). Conclusion Most primary care providers prefer concise clinical letters. Detailed rationale and interim plans can be integrated into concise formats to enhance usability without sacrificing essential information. Optimising clinical letters for conciseness may enhance interprofessional communication and care coordination.