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November 7, 2026Open Access

Frontline Service Management: Operational Procedures, Employee Training, and Performance Assessment.

Yoesoep Edhie Rachmad

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Abstract

Rachmad, Yoesoep Edhie. 2027. Frontline Service Management: Operational Procedures, Employee Training, and Performance Assessment. World Frontline Management Academic Press.

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Yoesoep Edhie Rachmad (2026) studied this question.

synapsesocial.com/papers/6af162301865c8158a4d1756 https://doi.org/10.17605/osf.io/wzay2

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