Implementasi Coretax DJP Dalam Mendukung Governansi Digital Pada Pelayanan Perpajakan Di Kota Palembang

Digital transformation encourages the modernization of tax administration through integrated service systems. This study aims to analyze the implementation of Coretax DJP in supporting digital governance in tax services in Palembang City. The study employs a qualitative approach using a literature review method based on relevant academic sources. The analysis focuses on efficiency, transparency, accountability, and service quality. The findings indicate that Coretax has the potential to simplify administrative procedures, integrate data management, facilitate service process tracking, and improve access to tax information. However, its implementation still faces technical challenges, system instability, differences in digital literacy, and the need for user assistance. Coretax has the potential to strengthen digital governance in tax services. Optimizing its implementation requires a reliable system, improved staff capacity, stronger taxpayer digital literacy, and continuous service evaluation to ensure that the benefits of digitalization can be experienced more equitably by taxpayers.