Opportunity Recognition and Services Provided by Academic Libraries during the COVID-19 Pandemic: A Case Study of Selected Academic Libraries in Ghana

The COVID-19 pandemic had both negative and positive effects on academic libraries. This study explored opportunity recognition and services provided by selected academic libraries in Ghana during the pandemic using a qualitative approach. The study population comprised three (3) university librarians and three (3) deputy librarians from the selected libraries. Data were collected using a semi-structured interview guide. The interviews were recorded and transcribed verbatim to ensure accuracy, and the data were analysed using ATLAS.ti. The results showed that libraries relied heavily on technology to ensure continuity of teaching and learning. Librarians interacted with users through online platforms, including Facebook, WhatsApp, Zoom, Google Meet, Live chat, email and other social media platforms, and assisted users in accessing online resources. However, the major challenges included unsatisfactory internet services, inadequate electronic resources, limited digital literacy, financial constraints, and poor ICT infrastructure. Library staff were also overwhelmed by heavy workloads. The study recommends that academic librarians embrace technology in service delivery and prioritise the acquisition of relevant digital skills. It also calls on key stakeholders to provide sufficient funding to enable libraries to implement the necessary ICT infrastructure and facilitate the effective delivery of teaching and learning in an increasingly technology-driven environment.