Jalan Rusak, Rakyat Terdampak: Analisis Tanggung Jawab Pemerintah Daerah Dalam Pelayanan Publik Di Lampung

Damaged roads in Lampung Province continue to hinder the activities and mobility of the public. This study aims to analyze the responsibilities of local government in addressing road damage as a component of public service. A qualitative method with a descriptive-analytical approach was employed, utilizing a literature review that draws upon academic journals, legislation, and official government documents. The findings indicate that the management of damaged roads is contingent upon the division of authority based on road classification, as well as budget planning and maintenance. Implementation remains constrained by limited budgets, inadequate planning, weak oversight, a lack of sustainable maintenance, environmental conditions, and poor inter-agency coordination. Local governments must fulfill their responsibilities within their designated authority, prioritize road segments that most significantly impact residents, and provide clear information and accessible complaint channels to ensure that the public has access to adequate roads.