Supervisor Support, Flexible Working Arrangements, Rewards and Training as Determinants of Job Satisfaction among Banking Employees in Klang Valley

This study examines how supervisor support, flexible working arrangements, rewards and training are related to job satisfaction among banking employees in Klang Valley, Malaysia based on Herzberg’s Two-Factor Theory. Data was collected from 143 employees in banking sector using self-administered questionnaire. Data were analyzed using descriptive statistics, Cronbach’s alpha, Pearson’s correlation, and multiple linear regression. The correlation result showed that all four variables were positively and significantly related to job satisfaction. However, when the four factors were analyzed together, only rewards and training were found to be significant predictors of job satisfaction. Supervisor support and flexible working arrangements, although significantly related to job satisfaction at the correlation level, did not have significant effects in the regression analysis. The results indicate that rewards and training may play a more important role in shaping employees’ job satisfaction than supervisor support and flexible working arrangements when the factors are considered simultaneously. The study adds to the limited empirical evidence on job satisfaction among banking employees in Malaysia and offers useful insights for human resource practitioners in developing strategies to improve employee satisfaction and retention.