Joint Civilian- PNP Public Service to Leaning Towards Public Service Delivery in Geographical Isolated and Disadvantage Areas: Joint Civilian- PNP Perspective

This study evaluated joint civilian–Philippine National Police (PNP) public service delivery in geographically isolated and disadvantaged areas (GIDAs) of Surigao del Norte, Philippines, during Calendar Year 2026, as a basis for developing the Integrated Convergence Framework (ICF). Employing a descriptive-evaluative and comparative research design supplemented by qualitative data, the study involved 85 purposively selected respondents from Socorro (n = 43) and Malimono (n = 42), comprising 35 law enforcement personnel, 35 civilian governance representatives, and 15 community stakeholders. Data were analyzed using descriptive statistics and one-way analysis of variance (ANOVA) at the 0.05 significance level. Findings revealed that overall public service delivery was moderately efficient (M = 3.16). Among the three operational tiers, frontline execution and security operations obtained the highest mean (M = 3.27), followed by grassroots access and public trust (M = 3.11) and macro-level governance and crisis mobilization (M = 3.10). Security escorts demonstrated the highest operational efficiency (M = 4.28), while citizen feedback mechanisms (M = 1.84), digital communication infrastructure (M = 2.18), and formal cost-sharing arrangements (M = 2.32) showed notable deficiencies. Significant differences were reported among stakeholder assessments (F = 7.232, p = .0013), with community stakeholders consistently providing the lowest ratings. Extreme weather and impassable terrain (M = 4.62), telecommunication disruptions (M = 4.48), and financial and procurement constraints (M = 4.31) emerged as the most critical challenges. Based on these findings, the ICF was developed with a 10-point implementation matrix addressing interagency coordination, communication infrastructure, resource sharing, logistical support, and community participation. The study concluded that strengthening institutional collaboration and community-responsive governance was essential to improving the accessibility, efficiency, and continuity of public services in geographically isolated communities.