Application of SLP and TPM to Increase the Complete Order Rate at an MSE

The research aimed to increase the Complete Order Rate (COR) in a micro and small enterprise (MSE) dedicated to manufacturing cardboard binders. The company presented a low COR of 76.21%, resulting in an estimated economic impact equivalent to 5.1% of revenue from these products. The three main root causes identified were delays during the production process, obstructions caused by materials and pallets, and the absence of a formal maintenance system. To address these issues, Systematic Layout Planning (SLP) was proposed for the plant, while Total Productive Maintenance (TPM) was implemented through a pilot test exclusively on the riveting machine. The Arena simulation results showed a 20.98% increase in the Complete Order Rate, together with similar improvements in Overall Equipment Effectiveness (OEE) and in partial machinery productivity. The TPM pilot test provided the maintenance-time data used to parameterize the proposed simulation scenario.