Pengaruh Employee Engagement dan Kepuasan Kerja terhadap Loyalitas Karyawan pada PT Pos Indonesia (Persero) Cabang Medan

The logistics industry in Indonesia has undergone significant changes in line with the rise in e-commerce activity and the demand for fast and efficient delivery services, requiring logistics service providers to improve service quality through optimal human resource management. This quantitative study with a causal-associative approach aims to analyze the influence of employee engagement and job satisfaction on employee loyalty at PT Pos Indonesia (Persero) Medan Branch. The population consisted of 52 operational staff and field personnel, with total sampling employed so all members were included as research samples. Data were analyzed using validity and reliability tests, classical assumption tests, multiple linear regression, partial and simultaneous tests, and coefficient of determination. The results show that employee engagement and job satisfaction have both partial and simultaneous effects on employee loyalty. The R value of 0.801 indicates a strong relationship between the variables, and the Adjusted R-Square value of 0.627 reveals that employee engagement and job satisfaction contribute 62.7% to employee loyalty, while the remaining 37.3% is influenced by other variables not examined in this study