Kepuasan pengguna terhadap custom-made insole dalam pelayanan ortotik berbasis komunitas pada anak dan remaja penyandang disabilitas

User satisfaction is one of the key indicators of the successful use of assistive technology, as it can influence the acceptance and continued use of the device. This descriptive observational study with a cross-sectional design aims to evaluate user satisfaction with custom-made insoles in community-based orthotic services. The study was conducted in August 2025 among 30 users of custom-made insoles at the Forum Buah Hati Intan Pari in Karanganyar. Satisfaction was assessed using the Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST 2.0), which includes eight device items and four service items. The mean scores for device, service, and total satisfaction were 3.00 ± 0.19, 3.00 ± 0.17, and 3.00 ± 0.16, respectively, on a 1–5 scale. Comfort was the attribute most frequently selected as a priority (20 out of 90 selections; 22.2%) and most frequently mentioned in user comments (14 responses), while weight received the lowest average score (2.87), followed by service delivery and repairs/maintenance (2.93 each). The findings indicate that satisfaction with custom-made insoles is related not only to the physical characteristics of the device but also to user priorities and the service process. These findings support the importance of periodic evaluation of comfort, weight, footwear fit, growth-related size changes, and scheduled follow-up in community-based custom-made insole services