Influence of digital work platforms on working conditions in the tourism sector: a system dynamics model

This paper presents the System Dynamics (SD) model developed within a research project focused on the phenomenon of platformisation of services in tourism and its impacts on the labour market, i.e. wages, working conditions and unionisation of tourism workers. Through consultations with domain experts, we have developed a causal loop diagram representing the relationships between stakeholders and other influential factors and used it as the starting point for the development of a System Dynamics (SD) model. The SD model aims to provide insight into the tourism labour market dynamics in Slovenia through the interplay of a set of variables representing the tourists, employers and workers in tourism industry. The model is based on previous research, consultation with labour market experts, public data on collective bargaining coverage, public statistical data on labour market and tourism industry from SiStat, Eurostat and OECD, and reports from Hotels, Restaurants & Cafés in Europe association (HOTREC) and European Working Conditions Surveys (EWCS).