The effects of Supplier Relationship Management on procurement performance in Ethiopian Customs Commission, Kality Branch Office, Addis Ababa

The study was conducted in Addis Ababa, the capital city of Ethiopia.The general objective of the study was to assess the effects of Supplier Relationship Management (SRM) on procurement performance at the Ethiopian Customs Commission, Kality Branch Office, Addis Ababa.Specifically, the study examined the effects of the first four components of SRM-trust, information sharing, organizational structure, and technology-on procurement performance, measured in terms of efficiency, quality, and cost.A mixedmethods research design, incorporating both qualitative and quantitative approaches, was employed.Data were collected from a sample of 133 staff members using structured questionnaires and interviews.The findings revealed that technology and information sharing had significant positive effects on procurement performance, while trust and organizational structure had relatively weaker effects.The results of the correlation and regression analyses also demonstrated a significant relationship between SRM practices and procurement performance.Therefore, strengthening supplier relationships, improving communication and technological infrastructure, and decentralizing procurement decision-making processes can enhance procurement performance.This study contributes to the literature on Supplier Relationship Management in the public sector by providing practical insights for public organizations, such as the Ethiopian Customs Commission, to develop SRM strategies that improve operational efficiency and service delivery.