Measuring End‐User Satisfaction of Using a Health Statistical Dashboard at the Ministry of Health, Oman

Introduction Health Information Systems (HIS) are essential for supporting healthcare management and evidence‐based decision‐making. Nabdh Al‐Shifa is a health information and data visualization platform developed by the Ministry of Health (MoH) in Oman to provide interactive dashboards and health indicators. Objective This study aimed to assess end‐user satisfaction with the Nabdh Al‐Shifa system and identify factors associated with satisfaction at MoH in Oman. Methods A cross‐sectional descriptive‐analytical study was conducted among authorised Nabdh Al‐Shifa users between September and December 2024. All 100 eligible users were invited to participate, and 74 completed the survey. Data were collected using a self‐administered questionnaire. The survey assessed information quality, system quality, service quality and overall user satisfaction. Results Participants reported moderate overall satisfaction with Nabdh Al‐Shifa. Information quality showed the strongest independent association with satisfaction, followed by system quality. Service quality was positively correlated with satisfaction but was not independently associated with satisfaction in the adjusted regression model. Users with advanced system skills reported significantly higher satisfaction and more favourable perceptions of information and system quality, whereas service‐quality scores did not differ significantly across skill groups. Conclusion Information quality and system quality are key factors associated with user satisfaction with Nabdh Al‐Shifa. Enhancing data completeness and accuracy and implementing structured training programmes for users with lower self‐reported skill levels warrant future evaluation.