Digital Information Transparency and Customer Trust in Islamic Banking: A Case Study of BYOND by Bank Syariah Indonesia

The digital transformation of banking requires information transparency as a key factor in building customer trust. This study aims to identify the transparency of financial transaction information provided through the BYOND by Bank Syariah Indonesia (BSI) application and its contribution to customer trust at BSI Padangsidimpuan. This research employs a qualitative approach involving 32 customers selected through purposive sampling. Data were collected through in-depth interviews, observations, and documentation, then analyzed through data reduction, data presentation, and conclusion drawing. The findings indicate that clear, accurate, complete, and accessible transaction information contributes to strengthening customer trust. Nevertheless, challenges related to application comprehension and internet connectivity remain. This study highlights the strategic role of digital information transparency in strengthening customer trust and supporting the sustainability of Islamic banking services