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This study aims to examine the effect of Employee Engagement and Work-Life Balance on Turnover Intention among Generation Z employees in the retail sector in Tangerang. The research uses a quantitative approach with an associative research design. Data were collected through questionnaires distributed to 41 respondents selected using purposive sampling. The research instrument consisted of 27 statements measured using a five-point Likert scale. The data were analyzed using multiple linear regression, partial significance testing (t-test), simultaneous significance testing (F-test), and the coefficient of determination. The results indicate that Employee Engagement has a positive and significant effect on Turnover Intention, with a significance value of 0.006. Meanwhile, Work-Life Balance has a positive but insignificant effect, with a significance value of 0.153. Simultaneously, both independent variables have a significant effect on Turnover Intention, with an F-value of 11.892 and a significance level below 0.001. The coefficient of determination is 0.385, indicating that the two variables explain 38.5% of the variation in Turnover Intention. These findings highlight the importance of understanding employee engagement and work-life balance when addressing employee turnover in the retail sector.
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Anggista et al. (2026) studied this question.
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