Influence of Network Stability on the Performance of Zoom-Based Online Learning in Higher Institutions: Case of Institute of Accountancy Arusha

This study examined the influence of network stability on the performance of Zoom-based online learning in higher learning institutions, focusing on the Institute of Accountancy Arusha. The study employed the Diffusion of Innovations (DOI) Theory to understand how network-related factors affect the adoption and effective use of Zoom for learning, as well as student engagement and learning outcomes. A descriptive research design with a quantitative approach was adopted, using structured questionnaires to collect data from a target population of 218 students and academic staff, of which 128 respondents were selected through simple random sampling. The questionnaire utilized a Likert scale to quantify respondents’ perceptions of network stability and its impact on Zoom-based learning. Data were analyzed using descriptive statistics, including means, standard deviations, and frequency distributions, as well as inferential statistics through multiple linear regression analysis using SPSS Version 26. The findings revealed that network stability significantly influences the performance of Zoom-based online learning. Among the network factors examined, signal reliability and downtime frequency had the strongest effects on learning performance, while connection consistency also contributed positively. The study further found that while students and staff adapted to minor network disruptions, persistent instability negatively affected attendance, participation, task completion, and overall learning outcomes. These results highlight the critical role of reliable internet connectivity in enhancing the effectiveness of online learning and suggest that higher learning institutions should invest in robust network infrastructure and support mechanisms.