Key points are not available for this paper at this time.
PURPOSE: The purpose of this paper is to offer a definition of performance measurement. DESIGN/METHODOLOGY/APPROACH: The paper describes performance measurement definitions in the context of organisational excellence. FINDINGS: It is shown that there is a clear relationship between performance measurement and organisational excellence. ORIGINALITY/VALUE: The paper outlines a definition offering a clear link between performance measurement and organisational excellence.
Max Moullin (Tue,) studied this question.