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Proactive control of hospital processes has a significant influence on patient performance and satisfaction. The objective of the research is to develop a dashboard for the evaluation of patient flow management in hospital institutions. Based on a descriptive quantitative study, a procedure is proposed for the development of a dashboard for the evaluation of patient flow management in hospital institutions, structured in five stages and nine steps, including procedures for the identification of key variables and aggregation of indicators. A dashboard was developed for the General Surgery service of a Clinical Surgical Teaching Hospital, which is composed of 18 indicators, six synthetic indexes and one comprehensive indicator. Among the positive implications for healthcare managers is the possibility of monitoring and comparing strategies with a process vision between different departments in support of proactive and strategic decision making in order to improve hospital performance.
Suárez et al. (Thu,) studied this question.
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