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This is a Literature Review study.

August 17, 2025

Emotional Intelligence and Its Role in Business Communication

KKKamola KosimovaUniversidad Nacional de Educación GMGulnora MakhmudovaUniversidad Nacional de Educación

Key Points

Emotional intelligence significantly boosts organizational efficiency, enhancing employee success and communication.
Key characteristics of emotional intelligence include self-awareness, empathy, and social skills, shaping workplace dynamics.
The discussion centers on strategies to enhance emotional intelligence among employees, fostering a better work environment.
Understanding emotional intelligence is crucial for improving teamwork and overall workplace morale, highlighting its importance.

Abstract

The article examines the role of emotional intelligence (EQ) in the workplace and its influence on organizational efficiency and employee success. It describes the concept of emotional intelligence proposed by John Mayer and Peter Salovey, as well as its key characteristics such as self-awareness, self-regulation, empathy, motivation, and social skills. The ways to improve emotional intelligence in the workplace are explored.

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Cite This Study

Kosimova et al. (Sat,) studied this question.

synapsesocial.com/papers/68a370e20a429f7973332ca5 https://doi.org/https://doi.org/10.61587/mmit.tiue.uz.v1i1.134