What question did this study set out to answer?

The aim is to outline the user journey for the new Security Operations Center (SOC) and improve its market position.

March 6, 2026Open Access

Launching a SOC: designing the user journey for a complex cyber service

Puntos clave

The aim is to outline the user journey for the new Security Operations Center (SOC) and improve its market position.
Delivered at the SIG-MSP and SIG-Marcomms meeting
Focused on a multi-faceted marketing and communications strategy
Targeted design of user interactions and experiences with SOC
Positioned Jisc's SOC more effectively in the market
Enhanced understanding of users' needs and expectations
Improved user journey design for better engagement

Resumen

This presentation was delivered at the joint SIG-MSP and SIG-Marcomms meeting on March 4, 2026 in Lisbon, Portugal. This presentation is about Jisc's multi-faceted marketing and communications plan to position their new SOC.

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