The impact of digitisation on the quality of performance and cost: an applied study on government organisations and the government sector

Key Points

• To examine how digitisation affects performance quality and costs in government organisations.
• Applied study focusing on government organisations
• Analysis of performance metrics before and after digitisation
• Cost assessment related to digitisation initiatives.
• Digitisation significantly enhances performance outcomes in government sectors.
• Cost savings are observed as a result of improved efficiencies from digitisation.

Abstract