Using an online question-and-answer (Q&A) service, communicators at Oregon State University found an unexpected way to characterize Extension's online clients and to measure the impact of Extension's online resources. Over time, the Q&A process provided a database that could be used to query an online audience, which in turn suggested possible directions for managing Extension's expert knowledge and further developing online e-agents.
Peg Herring (Sun,) studied this question.
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