Purpose: The purpose of this study is to design a system for quality management and improvement of overall public services.Methods: Literature Review, Framework Design Method, Case Studies AnalysisResults: Public Service Quality Management Principles, Definition of Public Services Quality Management Areas, Quality Management Guidelines, Service Quality Management ToolsConclusion: In this study, a study case of the public service quality management framework, which is a system that supports overall quality management and continuous quality improvement of public services, is presented. The management system was designed based on the existing research results and domestic and foreign cases of public service standardization, targeting the entire public service.
Cho et al. (Thu,) studied this question.