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March 14, 2026Journal of the Korean society for quality managementOpen Access

A Study on the Implementation Plan for Public Service Quality Management Applying the ISO 18091 Framework

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Authors

JCJihoon ChoHosei University JPJebum Pyun

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Implication

Purpose: The purpose of this study is to design a system for quality management and improvement of overall public services.

Cite This Study

Cho et al. (2022) studied this question.

synapsesocial.com/papers/69b4ad7918185d8a39800bcf https://doi.org/10.7469/jksqm.2022.50.1.1

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