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September 10, 2025

Implementation of a Process-Based Quality Management System

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Authors

FRF. Díaz RodríguezConsejo Superior de Investigaciones Científicas ESElizabeth A. SorrentinoPasadena City College OMOscar Antonio Caldera Molleja

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Implication

The research reveals how a quality management system enhances operational efficiency and customer satisfaction, suggesting implications for organizational competitiveness.

Key Points

Implementing a quality management system improved operational efficiency and customer satisfaction significantly.
The study identified the importance of process management tools like process maps and flowcharts early in its findings.
A process-based approach organized activities logically and measurably, enhancing quality control practices.
ISO 9001:2015 serves as an effective tool for continuous improvement and optimizing organizational processes.

Cite This Study

Rodríguez et al. (2025) studied this question.

synapsesocial.com/papers/68c1aad354b1d3bfb60e3801 https://doi.org/10.56294/tms2025163

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Implication

The research reveals how a quality management system enhances operational efficiency and customer satisfaction, suggesting implications for organizational competitiveness.

Implementation of a Process-Based Quality Management System

Discussion

Member takes

Implication

Key Points

Cite This Study

Implementation of a Process-Based Quality Management System

Discussion

Member takes

Implication

Key Points

Cite This Study

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