Challenges Encountered in the Implementation of ISO 9001:2015 Risk Management System DNV-GL

This study explored the challenges encountered by middle-level managers in implementing ISO 9001:2015 Risk Management System DNV-GL. The study utilized a qualitative approach using phenomenological design. The study included eleven (11) participants from the deans and department heads who were acquainted with the implementation of ISO 9001:2015. They were selected through purposive sampling. In-depth face-to-face interviews were used in gathering information from the participants. The researcher employed the seven steps of Colaizzi’s method of data analysis. Results revealed the following themes: 1) lack of awareness of the ISO-9001:2015 process; 2) difficulties in implementing ISO 9001:2015; 3) communication of the audit findings; and (4) strategies for an effective ISO implementation. It is recommended that the Quality Management Systems (QMS) Office conducts a re-orientation of the process of ISO systems to ensure awareness of the school community.