Case study on employee motivation in providing dental care to the population

Introduction. An effective management is an art, which consists in the mastery of the manager to apply the scientific elements and to value managerial skills and qualities with a creative and innovative effect. Successful people with the ability to turn their desires into good results are those who have learned the ability to motivate themselves. Objective of the study. Determination of individual professional capacities and personal psychology with the purpose of initiation of general motivation measures, applicable in the provision of dental services to the population. Material and Methods. The study of the motivation of employees in dental institutions was carried out from the point of view of the position occupied in the management hierarchy: the first category - are those who coordinate the work of the executive staff - head of department, head of office, managers, etc.; second category - head of department, association, directors of medical institutions, who organize, plan, coordinate and control the activity of employees; the third category – managers with strategic capabilities in the management of medical services. The examination of the motivation possibilities highlighted two models: 1. Material motivation – awarding an annual salary of merit, quarterly awards, incentives, etc.; 2. Non-material motivation – the ambition of the staff to achieve certain performances, inducing the satisfaction of teamwork, obtaining personal professional satisfaction, etc. Results. The analysis of the obtained results demonstrates the fact that the hierarchy has a significant role in the relations between employees in dental institutions. The boss-subordinate relationship is one of the most important and to the greatest extent contributes to the achievement of the institution’s objectives, in ensuring and maintaining performance at the individual and collective level. It is important to note that the result of motivation is directly related to employee satisfaction. The most important aspects of satisfaction highlighted can be: independence of thought and action, personal develop ment, participation in setting goals and objectives, etc. Demotivation is a process encountered in medical institutions and considered as one of the main reasons why employees do not perform their tasks. Thus, in the managerial activity, it is rational to apply the following types of motivation - economic, professional and psychological, offering the possibility of achieving, through the unification of efforts, some performances that contribute to the improvement of the dental services provided to the population. Conclusions. Staff motivation studied within public institutions is a very interesting topic, because the motivation tools are limited and the salary system is rigid and fixed.