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July 23, 2025

Patient-provider matching, engagement, and outcomes of a digital mental health treatment platform: real-world retrospective cohort study (Preprint)

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Authors

VFValerie L. Forman‐HoffmanEHEdward HsyehEHEdward Hsyeh

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Overview

Retrospective cohort study finds technology-enabled mental health platform enhances engagement and clinical outcomes in adults, indicating the impact of patient-provider matching.

Key Points

  • The study assessed engagement and outcomes in 159,448 patients with depressive symptoms and 167,356 with anxiety symptoms.
  • About 58.9% of patients with depression and 63% with anxiety showed clinical improvement, indicating platform effectiveness.
  • Patients selecting a provider specialty achieved better outcomes but engaged less frequently compared to those who didn’t.
  • This real-world study suggests that allowing patient selection of provider characteristics could enhance engagement with mental health platforms.

Cite This Study

Forman‐Hoffman et al. (2025) studied this question.

synapsesocial.com/papers/689a0621e6551bb0af8cdd72https://doi.org/10.2196/preprints.81121
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Engagement and outcomes of patients selecting providers in a technology-enabled treatment platform2025
  2. 2Improvement and Maintenance of Clinical Outcomes in a Digital Mental Health Platform: Findings from an Observational Real-World Study (Preprint)2024 · 10 citations
  3. 3The Digital Clinic: Testing the Feasibility of an Innovative Digital Mental Health Care Delivery Model Designed to Increase Access to Care (Preprint)2024
  4. 4A large-scale evaluation of provider-patient matching in an employer-sponsored mental health program2026
  5. 5Innovations in technology-enabled behavioral and mental health services: A preliminary look at the processes and outcomes of a platform using health coaching, benefit navigation, and machine learning (Preprint)2024