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August 4, 2025International Journal of Humanity and Social Sciences

Strategic Responsiveness and Service Delivery: A Critical Review of Literature

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Authors

GNGrace NgugiGKGodfrey Kinyua

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Overview

Literature review highlights the link between strategic responsiveness and service delivery outcomes, suggesting practical improvements.

Key Points

  • A direct relationship exists between strategic responsiveness and service delivery outcomes.
  • Organizations effectively responding to market changes enhance customer satisfaction and service quality.
  • The study applies theoretical models like the resource-based view to analyze strategic responsiveness.
  • Actionable insights promote integrating strategic responsiveness into service delivery for improved efficiency.

Cite This Study

Ngugi et al. (2025) studied this question.

synapsesocial.com/papers/689a0f8de6551bb0af8d0c7dhttps://doi.org/10.47941/ijhss.3022
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