Digital Innovation in Healthcare: Impacts on Patient Behaviour, Appointment Scheduling and Times in Waiting Rooms – An Explorative Empirical Study in Germany

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Explorative study reveals that digital healthcare solutions improve appointment scheduling, highlighting barriers to acceptance among patients.

Digital healthcare solutions improve appointment scheduling, yet many patients still prefer traditional methods—indicating a need for better education on digital tools.
The study found that 103 patients participated, with notable demographic factors like age and gender influencing digital solutions acceptance.
Quantitative survey analysis explores the challenges patients face in adapting to digital appointment systems during the COVID-19 pandemic in Germany.
Integration of digital and traditional healthcare services is crucial for enhancing patient satisfaction and overall quality of care.

Ludin et al. (2025) studied this question.

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View Full Paper

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Authors

Explorative study reveals that digital healthcare solutions improve appointment scheduling, highlighting barriers to acceptance among patients.

Digital healthcare solutions improve appointment scheduling, yet many patients still prefer traditional methods—indicating a need for better education on digital tools.
The study found that 103 patients participated, with notable demographic factors like age and gender influencing digital solutions acceptance.
Quantitative survey analysis explores the challenges patients face in adapting to digital appointment systems during the COVID-19 pandemic in Germany.
Integration of digital and traditional healthcare services is crucial for enhancing patient satisfaction and overall quality of care.

Ludin et al. (2025) studied this question.

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