Agile Balanced Scorecard and Strategy Map Framework for Engineering-to-Order Projects: Enhancing Adaptability and Performance

Engineering firms often measure performance by design costs and project revenue, focusing on meeting deadlines within budget. However, financial metrics alone may not fully capture project success or long-term viability. Modern engineering organizations need a Balanced Scorecard (BSC) that adapts to market changes and environmental challenges. This study aims to develop an agile, sustainability-focused BSC framework for engineering-to-order project-based organizations (ETOPBO) by integrating AHP. The framework synthesizes existing literature to form a comprehensive solution. Findings include KPI digital dashboards based on AHP analysis and strategic maps for the case study organization. The novel BSC framework incorporates sustainability and agile principles, enabling practitioners to monitor assets and execute strategies effectively. The agile BSC allows companies to track daily KPIs, analyze trends, and respond swiftly to changes, improving organizational performance and decision-making. This paper introduces the agile BSC concept in the engineering private sector, previously unexplored in literature.