This article explores how artificial intelligence improves user experiences and operational efficiency in library management, suggesting new avenues for service personalization.
The integration of Artificial Intelligence (AI) in library management is redefining how libraries organize, deliver, and personalize information services. Leveraging technologies such as machine learning, natural language processing, and chatbots, AI enables automation of routine tasks, enhances information discovery, and facilitates user-centered services. This article explores the key applications of AI in areas such as cataloguing, personalized recommendations, virtual assistance, and digital preservation. It highlights the significant benefits of AI, including improved operational efficiency, personalized user experiences, and data-driven decision-making. At the same time, it addresses the challenges libraries face in AI adoption, including ethical concerns, data privacy, skill gaps among staff, and the need for inclusive, accessible technologies. The paper emphasizes that for AI to be effectively and responsibly integrated, libraries must invest in infrastructure, staff training, and ethical frameworks. As libraries transform into intelligent, adaptive knowledge hubs, AI presents both a powerful opportunity and a responsibility to serve diverse user communities with fairness, transparency, and innovation.
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Suryawanshi et al. (2025) studied this question.
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