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August 17, 2025International Journal of Human-Computer Interaction

Influence of Citizens’ Social Media Usage on e-Government Adoption: The Mediating and Moderating Roles of Psychological Factors

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Authors

KSKingsuk SarkarYBYuosre F. Badir

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Overview

Survey reveals social media usage influences e-government adoption in India, highlighting psychological factors.

Key Points

  • E-government adoption improves with higher social media usage among citizens, indicating a significant influence.
  • The study supports 12 of 17 hypothesized relationships, emphasizing the importance of psychological factors in adoption.
  • Analysis employed PLS-SEM to examine connections based on survey data from 519 citizens in India.
  • Findings suggest actionable paths for enhancing public service uptake through citizen engagement strategies.

Cite This Study

Sarkar et al. (2025) studied this question.

synapsesocial.com/papers/68a36dd20a429f7973330cf4https://doi.org/10.1080/10447318.2025.2542880
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