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August 17, 2025Australasian Marketing Journal (AMJ)

Turning Tensions Into Performance: The Role of Promotive Voice and Paradoxical Mindset

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Authors

NCNguyễn Duy CườngHo Chi Minh City Open UniversityLDLa Anh DucUniversity of Economics Ho Chi Minh CityDHDinh Van HoangForeign Trade University

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Implication

Mixed-methods research reveals how paradoxical mindset strengthens employee performance through promotive voice.

Key Points

  • Workplace communication tensions can enhance employee performance through promotive voice behaviors, improving outcomes.
  • The qualitative analysis identified context-specific variables, contributing to a conceptual framework for tensions and performance.
  • Using a mixed-methods approach, both quantitative studies confirmed that paradoxical mindset moderates the performance-enhancing effects of communication tensions.
  • Insights from this analysis highlight the potential for transforming workplace tensions into positive outcomes through cognitive framing.

Cite This Study

Cường et al. (2025) studied this question.

synapsesocial.com/papers/68a36ddf0a429f79733311dahttps://doi.org/10.1177/14413582251359693
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