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August 1, 2026Journal of Communication Management

Between what's said and left unsaid: conversational sensitivity and promotive voice in Indian organisations

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Authors

HCHimani ChoudharyDPDeepika Pandita

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Overview

Empirical study reveals how managerial sensitivity enhances employee voice in complex emotional settings, suggesting improved communication strategies.

Key Points

  • This research investigates the impact of managerial conversational sensitivity on employees' promotive voice behaviors, focusing on emotional ambivalence as a moderating factor.
  • Two-study design involving employees (N=382) and managers (N=237) in Indian organisations.
  • Study 1 measured employees' perceptions of managerial CS and self-reported PV behaviours.
  • Study 2 assessed managers' self-rated CS and their evaluations of employees' voice, using structural equation modelling.
  • Study 1 found a significant positive association between conversational sensitivity and promotive voice with emotional ambivalence showing no moderating effect.
  • Study 2 indicated that emotional ambivalence amplifies the positive impact of managerial conversational sensitivity on promotive voice.

Cite This Study

Choudhary et al. (2026) studied this question.

synapsesocial.com/papers/6a6d9874e258b358b3c6bcd4https://doi.org/10.1108/jcom-12-2025-0337
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