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August 17, 2025bit-TechOpen Access

Evaluating the Success of the Mobile JKN Application through the DeLone & McLean Framework

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Authors

LFLaras FirdausRiau UniversityAPArista PratamaUniversitas JemberAWAnita WulansariUniversity of Pembangunan Nasional Veteran Jawa Timur

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Implication

Quantitative analysis shows user contentment is influenced by system and information quality, indicating improvements needed for digital health applications.

Key Points

  • User contentment significantly correlates with system and information quality, leading to overall app success.
  • Results demonstrate that system performance and user experience are critical for maintaining high user satisfaction levels.
  • Observational analysis incorporating PLS-SEM across 400 active users of the Mobile JKN app was utilized for insights.
  • Focusing on user-centered design and regular updates may enhance engagement in digital health initiatives.

Cite This Study

Firdaus et al. (2025) studied this question.

synapsesocial.com/papers/68a36dec0a429f79733319eehttps://doi.org/10.32877/bt.v8i1.2501
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Factors Influencing the Utilization of the Mobile JKN Health Application in Indonesia2025
  2. 2Analysis of Public Attitudes Regarding the Use of JKN Mobile2024 · 1 citations
  3. 3Factor analysis influencing Mobile JKN user experience using sentiment analysis2024 · 2 citations
  4. 4Antecedents of Mobile JKN Satisfaction and Continuance in Surabaya2025
  5. 5The Use of JKN Mobile Application in Improving Patient Satisfaction in Registration Services at Kauman Baru Health Center, Ponorogo Regency2024