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October 3, 2025Journal of Public Health and PharmacyOpen Access

Factors Influencing the Utilization of the Mobile JKN Health Application in Indonesia

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Authors

SRSuci RahmadaniAFAlifa Lulu FeishaSPSukri Palutturi

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Overview

Quantitative analysis reveals that user satisfaction, system quality, and digital literacy affect Mobile JKN use.

Key Points

  • User satisfaction significantly influences the adoption of the mobile jkn application in Indonesia.
  • System quality and information quality are critical factors associated with mobile jkn utilization.
  • Enhancing digital literacy may improve access and usage rates among underserved populations.
  • Strengthening infrastructure and awareness campaigns could boost mobile jkn adoption nationwide.

Cite This Study

Rahmadani et al. (2025) studied this question.

synapsesocial.com/papers/68e034fdf0e39f13e7fa33d7https://doi.org/10.56338/jphp.v5i3.6438
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Analysis of Public Attitudes Regarding the Use of JKN Mobile2024 · 1 citations
  2. 2Evaluating the Success of the Mobile JKN Application through the DeLone & McLean Framework2025
  3. 3Factor analysis influencing Mobile JKN user experience using sentiment analysis2024 · 2 citations
  4. 4Analysis of mobile JKN application utility acceptance on behavioral intention of BPJS Kesehatan participants in Minasate’ne primary health center using the unified theory of acceptance and use of technology (UTAUT)2026
  5. 5The Use of JKN Mobile Application in Improving Patient Satisfaction in Registration Services at Kauman Baru Health Center, Ponorogo Regency2024