The evolution of technology and contemporary consumer behaviour has replaced traditional buying and selling practices with online shopping, allowing customers to conveniently buy the items from the comfort of their own residence while placing orders online, which are then delivered to their chosen addresses. However, this technology-driven shopping experience has also introduced several challenges, including online fraud, counterfeit products, subpar items, credit and debit card hacking, lack of guarantees and warranties on products, jurisdictional complications, and unclear product return policies. To safeguard consumer interests, there was a recognized need to establish a mechanism for resolving grievances and addressing consumer issues. Consequently, CPA of 2019 was passed on April 1, 2020, following the formulation of Consumer Protection Rules, 2020 by the Government to ensure the effective implementof the act. This research aims to shed light on the issues that remain unaddressed in the revised Consumer Protection Act of 2019.
Soni et al. (Tue,) studied this question.
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