Competencies of health tourism logistics service providers and their impact on elderly tourists’ decision-making and satisfaction: A structural equation modeling analysis

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Analysis identifies competencies of health tourism service providers influencing decision-making and satisfaction of elderly tourists.

Competencies of health tourism service providers significantly impact elderly tourists' satisfaction.
The model highlights decision-making as a mediator for tourist satisfaction related to services.
Data analysis used structural equation modeling to interpret findings from a sample of 400 elderly tourists.
A new competency framework for service providers aims to enhance tourism services for the elderly.

Onputtha et al. (2025) studied this question.

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