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July 20, 2025

Influence of Hotel Facilities and Service Quality on Guest Satisfaction at Fave Hotel Olo Padang

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Authors

MAMuthia AurelliaState University of PadangHHHermansyah HermansyahPoltekkes Kemenkes Aceh

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Implication

Quantitative analysis shows service quality impacts guest satisfaction, highlighting its importance in hospitality management.

Key Points

  • Service quality positively impacts guest satisfaction significantly, while hotel facilities do not show a significant effect.
  • Specifically, the significance of service quality was found with a beta coefficient of 0.694 and p-value less than 0.001.
  • The analysis involved a quantitative approach using a structured questionnaire and multiple linear regression analysis.
  • The findings underscore the need for hotel management to prioritize staff training over investment in physical hotel infrastructure.

Cite This Study

Aurellia et al. (2025) studied this question.

synapsesocial.com/papers/68af495fad7bf08b1ead5875https://doi.org/10.63076/jomm.v2i1.20
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