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September 10, 2025TEHBMJ (Tourism Economics Hospitality and Business Management Journal)

Analysis of Padma Bandung Hotel's Strategy in Increasing Customer Satisfaction Through Facilities and Services

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Authors

DNDaffa Ulhaq NasutionCSCamilla Mumtazah SafiraAJAldi Juanto

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Overview

Qualitative analysis reveals key elements for improving guest satisfaction through facilities and services.

Key Points

  • High-quality facility management significantly boosts customer satisfaction in luxury hotels.
  • Personalized service delivery is crucial for creating exceptional guest experiences and loyalty.
  • Integrated marketing efforts contribute to a positive perception of hotel services and facilities.
  • Effective collaboration across departments enhances operational efficiency and guest satisfaction.

Cite This Study

Nasution et al. (2025) studied this question.

synapsesocial.com/papers/68c19fa854b1d3bfb60db72bhttps://doi.org/10.36983/tehbmj.v5i1.795
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